There are many different possible causes of an Access Violation, so work through the list below to find the solution that works for you.
If the Access Violation message is on the screen now...
Do NOT use the mouse to click any of the buttons in the error window. Clicking a mouse button will start you down the path toward restarting your entire computer.
Instead, do the Ctrl-Alt-Del combination on the keyboard, then choose to End PC Study Bible. This will close just PC Study Bible. If you see a prompt about sending information to Microsoft, you can choose "Don't Send". An Access Violation means that PC Study Bible has already died, so closing it this way does no further harm.
Solutions for the Access Violation message
I. If you are trying to run PC Study Bible on Windows 2000 or Windows XP, see KB521.
II. Do you have a removable CD-ROM Drive, or a CD-ROM changer? If so, you may want to see KB577 about a Blank Reference Work Manager first. Did any errors occur during installation? If so, please check the other articles for that problem specifically before going on.
III. Check the folder ...\Program Files\Biblesoft\PC Study Bible 3.0\RefWorks for any files with length 0 (zero). If you find any of these files, delete them, then attempt opening the program again. (Remember, if it still crashes, shut down and reboot before going on.)
IV. The next folder involves deleting two files, then attempting to open the program. Find the files "Cache" and "Settings" in the above mentioned RefWorks directory (there is only one of each in this folder). Delete both of them. Now restart the PC Study Bible program.
V. The next thing to check is for Read Only files in the RefWorks folder. None of the files should be Read Only. If you are unsure how to do this, the next few steps explain:
1. Open Windows Explorer. Choose START, select PROGRAMS, move over and click on WINDOWS EXPLORER.
2. In the left window, open the Program Files folder. This can be done by clicking the "+" plus sign, or by double-clicking on the folder.
3. In the left window, open Biblesoft.
4. Still in the left window, now open PC Study Bible 3.0.
5. Single-click to highlight the RefWorks folder.
6. From the top tool bar, choose EDIT, and click SELECT ALL.
7. Now, from the top tool bar, choose FILE and click PROPERTIES. A Properties window will appear.
8. Near the bottom right there will be a Read Only checkbox. This box should not be grayed out, and there should not be a check in it. Click on this box as many times as necessary until the box is clear (not checked).
9. Click OK on the Properties window. You do not need to click Apply.
10. You may now exit Windows Explorer.
11. Attempt to open PC Study Bible.
VI. If that doesn't work, the next step would be to try reinstalling the product. The user may have already tried this, however, there are certain entries in the Registry that must be cleared.
1. Remove the program using Windows "Add/Remove Programs". Choose START, move up to SETTINGS, then select CONTROL PANEL.
2. Double-click "Add/Remove Programs" to uninstall PC Study Bible v3.0.
3. Select this option in the main window, then click the Add/Remove button. Not all elements of the program must be deleted this way.
4. Close the Add/Remove Programs window, and exit the Control Panel.
5. Open Windows Explorer.
6. In the right window, highlight the folder Program Files.
7. In the left window, single-click Biblesoft.
8. Press the Delete key on your keyboard. Answer "Yes To All" or "Yes" when prompted.
9. Close Windows Explorer.
10. Choose START, and select RUN...
11. Type "regedit" in the Open line.
12. Press OK.
13. Do NOTHING in this window except for what is prescribed here.
14. Click the "+" (plus) next to HKEY_CURRENT_USER.
15. Click the "+" next to Software.
16. Right-click the folder titled Biblesoft. Verify you have the proper folder selected.
17. Choose Delete. Answer YES, you want to delete the current selected key.
18. Exit the Registry.
19. Shut down your computer completely. Choose START and SHUT DOWN.
20. Make sure "Shut down the computer?" is selected, and click YES.
21. Let it sit off for at least 30 seconds.
22. Restart your computer and Windows.
23. Hold down the CTRL, ALT and DELETE keys at one time. This will bring up the Close Program Task List.
24. Close any unnecessarily running applications. Usually EXPLORER and SYSTRAY are the only items you shouldn't close. Close all others unless it will prevent your system from functioning properly. You will have to end each "task" individually. This sometimes requires pressing the END TASK button if a second dialog box appears. Use the CTRL-ALT-DELETE function to bring up the task list again to close other programs.
25. Once you have a clear environment, place the CD into the appropriate drive. (Do not install the CD using AutoPlay. If this enables, choose Cancel Setup.)
26. Run the file SETUP.EXE from your drive. This is usually done by Clicking START and RUN... Type X:\Setup.exe on the command line. (Substitute the appropriate drive letter designation if "X" is not the drive.)
27. Follow the instructions that appear on your screen.
When the installation is complete, attempt to open the program again. Please contact Technical Support if anything odd happens during the installation. This includes error messages, stalls, or blank selection screens.