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User Testimonials

"Just a word to praise your efforts on the new version 5.

It is a tremendous improvement over previous versions, especially in regard to language use.

I have three other bible software programs which I use, yours is head and shoulders above the others.

Thank you. Thank you. Thank you!"

James B.
Kokomo, Indiana

My antivirus program gives a warning about a Biblesoft file (KB1052)

There is a file, pcsbdn.exe, which is distributed in many Biblesoft products and downloads.  Many antivirus programs give a warning about this file.  These are false alarms.  There is nothing wrong with this file.  We are working with each antivirus vendor to solve this problem.  For further details, look for your antivirus product below.

AVG anti-virus

Under certain conditions, product downloads from the Biblesoft web site will show the following message if you have AVG anti-virus software:

Trojan horse Downloader.Generic8.XWA.dropper detected on open.

Status Update on May 6, 2009 - AVG has agreed that the file in question is *not* a virus/trojan.  AVG has revised its virus definitions so that the above message will stop for Biblesoft files.  If you still get the message, update your AVG definitions, then try to do the Biblesoft download again.

Instructions before May 6, 2009 - This message is a false alarm.  There is nothing wrong with the download in question, but AVG won't let you proceed.  (By the way, the file that AVG is objecting to has been distributed for over a year, yet AVG has just started objecting in the past month or so.  So far, we haven't heard of objections by any other anti-virus programs.)  So here is what you need to do to turn OFF your virus scanning just long enough to do the download.

  1. In the taskbar, next to the time, right-click on the AVG icon (when your mouse is over the correct icon, "AVG Anti-Virus" may pop up)

  2. Click on Open AVG User Interface

  3. The main AVG window opens

  4. At the top of the screen, click on Tools > Advanced settings...

  5. Advanced AVG Settings opens

  6. In the left-hand panel, click on the line that says "Resident Shield"

  7. The right-hand panel changes to Resident Shield Settings

  8. UNcheck "Enable Resident Shield"

  9. Click Apply

  10. (If you have Vista, you might get the message "A program needs your permission to continue" at this point, and you can click Continue)

  11. Click OK

  12. The main AVG window re-appears, and Resident Shield shows as disabled

  13. Close AVG

  14. ----- do your Biblesoft product downloads/installs or disc installs now -------

  15. Now we'll turn the scanning back on:

  16. In the taskbar, right-click on the AVG icon

  17. Click on Open AVG User Interface

  18. The main AVG window opens

  19. At the top of the screen, click on Tools > Advanced settings...

  20. Advanced AVG Settings opens

  21. In the left-hand panel, click on the line that says "Resident Shield"

  22. The right-hand panel changes to Resident Shield Settings

  23. Put a checkmark on "Enable Resident Shield"

  24. Click Apply

  25. (If you have Vista, you might get the message "A program needs your permission to continue" at this point, and you can click Continue)

  26. Click OK

  27. The main AVG window re-appears, and Resident Shield shows as Active

  28. Close AVG
Kaspersky Antivirus

May 12, 2008 - Kaspersky has agreed that it is a "false positive" and the virus definitions will be updated tonight.  If you still get the warning message tomorrow, update your definitions.

Symantec (Norton) Antivirus

May 12, 2008 - Symantec has agreed that it is a "false positive" and the virus definitions will be updated tonight.  If you still get the warning message tomorrow, update your definitions.



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The file attached at the bottom of this article is for Tech Support Purposes only.  DO NOT download it. Thanks.
The id number of this entry is 494.

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