1. Home
  2. Store
  3. New!
  4. My Account
  5. FAQs
  6. Contact

User Testimonials

"Just a word to praise your efforts on the new version 5.

It is a tremendous improvement over previous versions, especially in regard to language use.

I have three other bible software programs which I use, yours is head and shoulders above the others.

Thank you. Thank you. Thank you!"

James B.
Kokomo, Indiana

During the installation of PC Study Bible Version 2, I encountered an error in Module Setup.exe. Is there anything I can try before contacting Technical Support?

**1**
This workaround may help: Try installing the program again.  This time, when the Search Window appears, click the CANCEL SEARCH button on that box.  Cancel the search alone; and do it as quickly as you can.  Then continue with the installation.  This trick only works for version 2.1 or later (e.g. 2.1C, 2.1H); the only solution for earlier versions is to buy an upgrade from Biblesoft.

If you can't get the mouse on the CANCEL SEARCH button fast enough (some computers are like that), then from the screen which has the CONTINUE button, use your keyboard and hit the ENTER key, followed by the ESCAPE ("Esc") key.  Don't pause very long between the two keypresses; 1-2 seconds works best.

If the error is happening during the search, perhaps canceling it will allow the actual installation to take place.

If this doesn't fix the problem, please tell us exactly what error message you get, and the steps you followed up to that message.

**2**
While the workaround in **1** above may make it possible to install your version 2.1 on your computer, the fact that you need to use the workaround is part of the reason that all releases of Version 2 are no longer supported by Biblesoft.  No release of Version 2 knows how to handle newer hardware and Windows versions. 

To explore your upgrade options, contact our Customer Service department at 206-824-8360 or 866-722-4253.  Our staff is ready to help you 8:00 am to 5:00 pm, Pacific time, Monday through Friday.  To see descriptions of our different products, see our website at www.Biblesoft.com.

 

The id number of this entry is 118.

Would you like to...



User Opinions (34 votes)

97% thumbs up 2% thumbs down

How would you rate this answer?



Thank you for rating this answer.


Continue

Powered by ActiveKB Knowledgebase Software