FAQs

This page holds answers to commonly asked questions. If you have a question that is not answered here, contact Customer Service or Tech Support.

What’s the purpose of logging in every time I want to make a purchase or download a program update?

One of the advantages of our new  store site is the ability to log in and manage your own account information, review your past orders and download or even re-download add-on purchases. By maintaining your most current information, you will always remain informed of current updates for your program as well as all that is new and on sale at Biblesoft.

How do I log in if I’m an existing customer?

Click "sign-in", located in the top-right corner of the store. On the next pgae, fill in your login info in the "Already Registered" section.

If you are unable to log in, please email Customer Service or call 1-866-722-4253 weekdays between 8 a.m. and 5 p.m. PST.

How do I create an account if I’m a new customer?

Click "sign-in", located in the top-right corner of the store. On the next pgae, fill in your login info in the "Create an Account" section.

Where do I find the download link for the product I just purchased?

To find your link, login (if you are not already logged in) and go to your My Account page by clicking your name in the top-right corner of the store. Click on the Order History and Details link, find the order that contains your product purchase, and then on the Download link or the product title to begin your download.

How do I find my Version 5 upgrade options?

Make sure you are loggined, and go to the Upgrades category. If you need further assistance please email Customer Service or call 1-866-722-4253 weekdays between 8 a.m. and 5 p.m. PST.

How can I tell what program library and version I’m registered with?

When logged in, and on your preferred customer page, your library code and version number will appear directly under your login identity.

The library codes are:

  • P = Professional Reference
  • A = Advanced Reference
  • C = Complete Reference
  • R = Reference Plus
  • N = New Reference
  • D = Discovery Reference

Version numbers will run between 2 and 5. If you see a combined version number such as 35 or 45, it means you are registered with the previous version library content and the current Version 5 program-only upgrade.

What is your procedure for returning products?

Your complete satisfaction is our number one goal, so all Biblesoft products include a full, unconditional 60-day money-back guarantee! You may return the product purchased from us for any reason, whether opened or unopened, within 60 days of the date shipped and receive a full refund of the product price — no questions asked! If you purchase the product from a retail store, then you must go through that store for a return or exchange. 

To return a product, please contact Customer Service for a Return Merchandize Authorization, or call 1-866-722-4253.